Business Development Manager

Full-time

integration international inc.

Posted By : integration international inc.

Other, Work From Home (5)

JOB DISCRIPTION:

• Work closely with the team, motivate and train them.

• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.

• Assist management in hiring processes and new team member training.

• Answer team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

• Communicate deadlines and sales goals to team members

• Keeping up to date with business development and new product lines

• Develops strategies to promote team member adherence to company regulations and performance goals

• Conducts team meetings to update members on best practices and continuing expectations

• Generates and shares comprehensive and detailed reports about team performance, target-related objectives, and deadlines

• Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

• Escalate any appropriate problems to senior management

Required Skills and Experience:

• Team management experience

• Minimum of 1 year experience within a contact centre environment as a Team Leader

• Experience within customer services

• Excellent leadership and communication skills

• Strong coaching and people-development skills through call listening, quality feedback, etc.

• Ability to deal with demanding customers and escalations

• Energetic and motivating individual

• Creative thinking

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Journey