Executive Customer Experience Full-time

Worxpertise

Posted By : Worxpertise

Moradabad, Uttar Pradesh (10)

Key Responsibility :

  • Provide top-notch customer service to clients via calls.
  • Understand customer needs and promote products or service effectively.
  • Meet and exceed sales targets and KPIs
  • Handle customer inquiries, resolve issue, and provide product information.
  • Maintain accurate records of interactions in our CRM system.
  • Upsell and cross-sell products or services to maximize sales opportunities.

 

Requirements:

  • Graduation and under-graduate both can apply.
  • Strong communication and interpersonal skills.
  • Excellent problem solving abelites.
  • Proficiency is using customer service software and CRM systems.
  • Ability to work in a fast - paced and target- driven environment.
  • Flexibility to work in rotating shifts and off.

 

Benefits:

  • Competitive salary with performance-based incentives.
  • Comprehensive Training and Ongoing development opportunities.
  • Career advancement and growth within the company.
  • Supportive and collaborative work environment.

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Journey