Executive Customer Experience Full-time
Worxpertise
Posted By : Worxpertise
Moradabad, Uttar Pradesh (10)
Key Responsibility :
- Provide top-notch customer service to clients via calls.
- Understand customer needs and promote products or service effectively.
- Meet and exceed sales targets and KPIs
- Handle customer inquiries, resolve issue, and provide product information.
- Maintain accurate records of interactions in our CRM system.
- Upsell and cross-sell products or services to maximize sales opportunities.
Requirements:
- Graduation and under-graduate both can apply.
- Strong communication and interpersonal skills.
- Excellent problem solving abelites.
- Proficiency is using customer service software and CRM systems.
- Ability to work in a fast - paced and target- driven environment.
- Flexibility to work in rotating shifts and off.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive Training and Ongoing development opportunities.
- Career advancement and growth within the company.
- Supportive and collaborative work environment.
Role Specific Skills
- Active Listening
- Clerical
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Persuasion
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speaking
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
Any Graduate