Associate

Job Overview

Job Description for which we are looking to hire graduates and open for all specialization from batch 2024 / 2025. 

• Designation – Associate

• Requirement: 16

• Fixed CTC range : 3.80 - 4.50 LPA

• Qualification: Any Graduate pass out, 2024/2025 batch.

• Joining Location: Bangalore

• Shifts: 5:30pm - 2:30am or 6:30pm -3:30am or 7:30-4:30am

• WFO/ WFH – Work From office

• Work Days – 5 Days working (Sat & Sun week-off)

• Joining Period: Immediate

Selection Process:

• Online Aptitude assessment

• Ops Interview (Virtual)

Key Accountabilities / Job Description:

• Answer incoming calls and respond to customer queries

• Research and resolve customer issues using the tools and applications provided

• Identify and escalate issues to supervisors wherever necessary

• Document all calls as per the standard operating procedures

• Follow up on customer calls wherever necessary

• Identify and escalate to management any deviations observed in the call trends

• Maintain expected Quality Targets

• Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met

• Meet internal Production, Utilization and Productivity target

Required Skills:

• Proficient in computer applications

• Knowledge of customer service practices

• Excellent data entry and typing skills

• Excellent listening, verbal and written communication skills

• Ability to handle stressful situations appropriately

• Good logical, analytical and problem solving abilities

• Attention to detail and accuracy

• Good interpersonal skills and strong client focus

• Ability to communicate clearly, concisely and effectively

• Ability to work harmoniously as part of a team

• Life insurance/annuities knowledge preferred.

Preferred Qualifications

• Qualification: Any Graduate pass out, 2024/2025 batch.