AssociateFull-time

Roles & Responsibilities : 

• Requirement - 20
• Qualification – Under Graduate/ Graduate any (BA, B.Sc, B.Com, BBA, BCA, B.Tech, MBA, M.Sc, MCA etc..)
• Joining – Immediate
• Designation – Associate
• Fixed CTC – INR 3.00 LPA + Variable
• Job Location – Gurgaon
• Work Mode – Work from Office
• Cabs- one side cab and on side shuttle.
• Interview Process:
• Cocubes/ Online Aptitude Test
• Writex Assessment
• Ops Round  – In Office/ Campus

Job Description:

• Respond to customer inquiries and issues via chat and voice channels, providing timely and professional assistance.
• Learn about our products or services and effectively communicate information to customers.
• Document and maintain records of customer interactions and transactions using our customer relationship management (CRM) system.
• Collaborate with experienced team members to resolve customer concerns and enhance your skills.
• Provide detailed product or service information, resolve customer concerns, and offer appropriate solutions to ensure customer satisfaction.
• Handle a diverse range of customer service requests, including billing inquiries, technical support, and general inquiries.
  Skills Required:
• Excellent communication and grammar skills.
• Ability to communicate correctly and clearly.
• Capability to pick up accents and nuances of effective business communication.
• Good listening skills.
• Excellent comprehension of the English language.
• Willing to work in night/rotational shifts.