Healthcare Inbound Voice Process

Full-time

Voitekk Softsol Pvt Ltd

Posted By : Voitekk Softsol Pvt Ltd

Thane, Maharashtra (20)

  • ** Handle incoming healthcare inquiries and requests from various sources, including patients, healthcare providers, and insurance companies. - **
  • ** Provide accurate and timely responses to inquiries, ensuring a high level of customer satisfaction. - **
  • ** Follow established protocols and procedures to process requests for medical records, authorizations, and other healthcare-related documents. - **
  • ** Collaborate with healthcare professionals to address inquiries and resolve issues. - **
  • ** Maintain detailed and accurate records of all interactions and transactions. - **
  • ** Ensure compliance with legal and regulatory requirements, such as HIPAA. - **
  • ** Stay up-to-date on industry trends and changes in healthcare policies and procedures.

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Diploma

Any Graduate

Any Postgraduate

Higher Secondary

Journey