L1 Desktop Support Engineer


Vitasta Consulting Private Limited

Posted By : Vitasta Consulting Private Limited

Bengaluru, Karnataka (10)

L1 Desktop Support Engineer

Must haves - 2 Wheeler & Driving license (also ready to travel & visit the client on-site location in Bangalore)

Experience: 1 to 2 years

CTC: 2.5 to 3.5 lakh

Qualification: Is not a criterion for the right candidate

Job Requirement: Immediate

  • Addressing user tickets regarding hardware, software, and networking
  • Contacting clients to find out the nature of the problem.
  • Traveling to the client’s location or connecting via a remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.

·        Hands-on experience with Windows/Mac OS environments

·        Working knowledge of office automation products and computer peripherals, like printers and scanners

·        Knowledge of network security practices and anti-virus programs

·        Knowledge of troubleshooting Outlook and email problems

·        Ability to perform remote troubleshooting and provide clear instructions.

  • Responding to client support requests.
  • Good communication skills in English

·        Working knowledge in troubleshooting O365 / G-Suite

·        Setting up meeting rooms for Video conferencing

·        Installation and troubleshooting of Endpoint security.

Role Specific Skills
  • Active Learning
  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematics
  • Monitoring
  • Near Vision
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Physics
  • Problem Sensitivity
  • Reading Comprehension
  • Science
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Engineering (B.E) - Computer Science & Engineering (Mainframe Technology)

Bachelor of Science (B.Sc) - Computer Science

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Master of Computer Applications (M.C.A) - Computer Science

Master of Technology (M.Tech) - Computer Engg. with specialization in Computer Networking

Master of Technology (M.Tech) - Computer Network

Master of Technology (M.Tech) - Information Technology Social Networking

Master of Technology (M.Tech) - Network Security