Customer Service Specialist (Voice Process) Full-time

Vitasta Consulting Private Limited

Posted By : Vitasta Consulting Private Limited

Thane, Maharashtra (20)

We are looking for aspiring candidates for one of our Blended Domestic Premium Customer Service Processes. This is an immediate joining opportunity to work with one of the Top Class Customer Care Projects in India.

Role: Customer Service Specialist

Experience: 0.6 - 1 Year


Salary:  2.96 LPA ( 2.4 LPA Fixed)

Location: Thane (Mumbai)

• Excellent Verbal and Written Communications Skills in English.
• Managing user communication via emails/ chat and outcalls – Blended Process.
• Ensuring minimum turnaround time for resolving user queries & complaints
• Delivering the best-in-class service in the most friendly and timely manner
• Suggesting process & product improvements based on user feedback
• Assisting the team in reporting & analysis.
• Being a team player and learning from your peers.
• Should be flexible to work on shifts.

Eligibility :
• Minimum of one year of experience working in blended processes like email, chat, voice,
• Excellent proficiency in written and spoken English
• Knowledge of CRM Tools. Additional Information :
• Rotational Shift with 1 Week Off.
• 24×7 process
• 6 Months to 1 Year Experience in BPO (Customer Service) Preferred.
• Should be staying close to Thane/ Else easily reach Thane in 30-45 mins.


Centre Address :

803, Sunrise Business Park, Rd Number 16, Kisan Nagar, Wagle Industrial Estate, Thane West,
Thane, Maharashtra 400604

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate