Customer Support Executives Full-time

Vision 360 Visionary Business Solutions Private Limited

Posted By : Vision 360 Visionary Business Solutions Private Limited

Mumbai, Maharashtra (10)

Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Executive. In this role, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services. As a Customer Support Executive, you will handle a wide range of customer inquiries, resolve issues, and maintain positive customer relationships.

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Provide accurate and complete information to customers regarding our products and services
  • Resolve customer complaints and concerns to their satisfaction
  • Collaborate with other team members to identify and implement customer service process improvements
  • Maintain accurate and detailed customer records and communication logs
  • Follow up with customers to ensure their needs have been met and their issues have been resolved
  • Troubleshoot technical issues and provide appropriate solutions or escalate to the appropriate department
  • Assist customers with product setup and troubleshooting
  • Continuously update your knowledge of our products and services to effectively assist customers

Requirements

  • High school diploma or equivalent required; Bachelor's degree preferred
  • Proven experience in a customer support or similar role
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Proficiency in using customer support software and tools
  • Ability to work independently and in a team environment
  • Exceptional organizational and time management skills
  • Ability to remain calm and composed in stressful situations
  • Strong attention to detail and accuracy skills
  • Ability to multitask and prioritize tasks effectively
  • Familiarity with CRM systems is a plus
  • Flexibility to work rotating shifts and weekends as needed

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

  • ESI
  • PF

Journey