Chat Support Executive Full-time

VXI Global Solution India Pvt Ltd

Posted By : VXI Global Solution India Pvt Ltd

Adilabad, Telangana (1500)

Education Eligibility: Intermediate / Any Graduate / Any PG


Shift: Rotational Night Shift / Flexible to work in any Night timings (5 days working , 2 rotational offs)


Experience: Freshers & Experience


Positions: 1500+


Work Location: VXI Global Solutions India Pvt. Ltd, Vega Block, Ground Floor, Gate No. 5, Ascendas IT Park, Inorbit Mall Road, Madhapur, Telangana – 500081.


Interview Mode: Face to Face / Walkin


Salary: 2.5 LPA to 4 LPA


Key Skills:

  • Excellent in reading, writing & speaking in English language Proficiently.
  • Excellent Typing Speed: (At least 35 wpm).


Roles & Responsibilities:

  • Support through Chat.
  • Responds to queries from customer through chat to answer queries / inquiries, provide information and handle complaints regarding the organizations services.
  • Understands customer query and responds to it ensuring that all queries / concerns are answered via web chat.
  • Adhere to all company guidelines regarding the delivery of service and support to customers
  • Maintain an excellent on-time attendance record (schedule adherence)
  • Actively listen to the customer, and  show empathy and patience 

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate