upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought- after startups in India
• upGrad was earlier selected as one of the top ten most innovative companies in India by Fast Company.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech
• upGrad is the official education partner for Government of India - Startup India program

Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning

 

Role Summary

We're looking for an Admissions Counselor who are extremely customer centric and are excited by the challenges of a new emerging business environment.

As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

 

Roles & Responsibilities

• Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.
• Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.
• Identifying references through the existing customer base to increase the sales pipeline
• Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) software
• Responsible for adherence of the inside sales process, tools and data management.
• Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.
• Handle Objections and Price Negotiation in order to generate Sales Revenue.
• Maintain effective communication till the time learner is onboarded

Skills Required

• Excellent written and spoken communication skills (English proficiency).
• Strong sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective students and close applications.
• Approachable and vibrant personality.
• Ability to approach any situation with patience and very strong empathy.
• Passion to deliver the highest levels of customer service at all times.
• Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable.