Technical Support Executive

Job Overview

Key Responsibilities

Provide technical support to clients via email, phone, ticketing systems, and remote access tools.

Diagnose, troubleshoot, and resolve application, device, and system-related issues.

Monitor system s and proactively identify potential issues.

Coordinate with development, DevOps, and QA teams for complex issue resolution.

Maintain accurate documentation of issues, solutions, and troubleshooting steps.

Assist clients with application usage, configurations, and best practices.

Ensure adherence to SLAs and timely communication with clients.

Perform basic database checks and validations as required.

Support application updates, patches, and deployments when needed.

Required Skills & Qualifications

Bachelor’s degree in Computer Science, IT, or a related field.

1–3 years of experience in a technical support or application support role.

Strong understanding of software applications, databases, and basic networking.

Experience with ticketing tools and customer support workflows.

Good analytical and problem-solving skills.

Excellent verbal and written communication skills.

Ability to work in shifts and handle international clients (if applicable).

Preferred Skills (Good to Have)

Experience with GPS tracking, IoT platforms, or fleet management systems.

Knowledge of SQL commands and REST APIs.

Exposure to cloud platforms (AWS).

Experience working in a SaaS or B2B environment.

Key Competencies

Customer-centric mindset

Attention to detail

Time management and prioritization

Team collaboration

Ability to work under pressure

Preferred Candidate Profile

Male candidate preferred due to shift requirements and operational needs.

Prior experience in International Technical Support is an added advantage.