Program CIS Full-time

US Technology International Pvt Ltd

Posted By : US Technology International Pvt Ltd

Thiruvananthapuram, Kerala (50)

Requirements

  • Learn infrastructure domain components, common tools and application used. Learn cloud basics.
  • Ability to understand the client query and provide hardware / software / network problem diagnosis / resolution via telephone/email/chat
  • Ensure every issue/request is logged in the Ticketing tool without any lapses. 
  • Provide first Level remote support and IT related services to end users based on SOPs within agreed SLAs 
  • Route tickets to internal 2nd and 3rd level IT support staff appropriately
  • Use the ITIL Framework to document and manage Incidents and work requests.
  • Assign Service Requests / incidents to appropriate support teams and follow up until closure. 
  • Educate Users about Self-help articles, best practices thus creating awareness about IT systems usage.
  • Co-ordinate with Level 2 teams during Major incidents and provide updates to Users.
  • Ensure the ticket is updated with latest updates in a descriptive manner for future reference.    
  • We need them to be excellent in written and verbal communication, with willingness to work in a 24/7 environment through rotational shifts      

Knowledge Examples

  • Good analytical and problem-solving skills
  • High level communication and collaboration skills
  • Risk Analysis and Management
  • Ability to adapt to a changing environment
  • Communicate with Team members effectively and efficiently.

Eligibility Criteria

  • Excellent communication skills – written and verbal
  • Graduation: BCA/BSc/BBA/BCom/BA
  • Year of Pass out: 2021 and 2022 Graduates
  • Back Logs:  No Standing Backlogs / Arrears
  • Immediate joiners
  • Work Location: Noida (offline)
  • CTC : 3 LPA

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Bachelor of Arts (B.A) - Others

Bachelor of Business Administration (B.B.A) - Any Specialization

Bachelor of Commerce (B.Com) - Any Specialization

Bachelor of Computer Applications (B.C.A) - Any Specialization

Bachelor of Science (B.Sc) - Any Specialization

UST is a global provider of digital technology and transformation, IT services and solutions, headquartered in Aliso Viejo. UST is looking to employ passionate, enthusiastic and technology focused candidate across various accounts.

Journey