CLOUD SUPPORT EXECUTIVE

Job Overview

Role Overview:

The Cloud Support Executive is responsible for providing technical assistance and support for cloud-based systems and services. This role involves troubleshooting issues, ensuring smooth operations, and assisting clients or internal teams with cloud-related queries.

Key Responsibilities:

Monitor and maintain cloud infrastructure (AWS, Azure, GCP, or other platforms).

Respond to customer queries and resolve technical issues related to cloud services.

Assist in deployment, configuration, and optimization of cloud resources.

Perform routine checks to ensure system reliability, security, and performance.

Collaborate with development and operations teams for incident resolution.

Document issues, solutions, and best practices for future reference.

Ensure compliance with organizational policies and cloud security standards.

Required Skills & Qualifications:

Bachelor’s degree in Computer Science, IT, or related field.

Basic understanding of cloud platforms (AWS, Azure, GCP).

Knowledge of networking, virtualization, and cloud security principles.

Strong problem-solving and analytical skills.

Good communication and customer service skills.

Ability to work in shifts and handle multiple tasks under pressure.

Preferred Skills:

Certifications like AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals, or Google Cloud Associate.

Experience with ticketing systems and ITIL processes.

Familiarity with scripting languages (Python, PowerShell, Bash).

Key Attributes:

Customer-focused mindset.

Attention to detail and proactive approach.

Ability to learn and adapt to new technologies quickly.