Customer Care Executives (Female)

Job Overview

At The Chennai Mobiles, a leading multi-brand mobile retail chain in South India, a Customer Care Executive (CCE) serves as the vital bridge between the brand and its 10+ million customers. The role is centered on delivering the company's "Discover the Difference" experience through professional and empathetic service.

Key Roles and Responsibilities

• Query & Complaint Management: You are the primary point of contact for resolving customer issues via phone, email, and social media. This includes troubleshooting technical glitches, addressing billing discrepancies, and managing after-sales service requests.
• Product Consultation: Leveraging deep knowledge of over 6,000 mobile and lifestyle products, you help customers choose devices that fit their budget and specific technical requirements.
• Operational Support: You manage the end-to-end processing of orders, including payments, delivery coordination, and maintaining accurate records in CRM systems.
• Customer Relationship Building: A core duty involves conducting satisfaction surveys and following up post-purchase to ensure high retention and brand loyalty.
• Sales Integration: You identify opportunities for upselling accessories or protection plans and inform customers about the latest promotional deals and EMI schemes.
• Internal Coordination: CCEs act as a liaison between customers and departments like sales, logistics, and technical service to ensure a seamless "one-stop solution" experience.