System Administrator Full-Time

TELETEXT INDIA PRIVATE LIMITED

Posted By : TELETEXT INDIA PRIVATE LIMITED

Hyderabad, Telangana (1)

Position: System Administrator 

Experience: 2-4 Yrs

Location: Hyderabad

 

Purpose & Scope

 

Provide support to employees via telephone, email and remote control for the range of IT services setup in Teletext and its business units across the globe.

 

Roles & Responsibilities

 

Installing and configuring computer hardware operating systems and applications.

Monitoring and maintaining computer systems and networks.

Engage with employees or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

Troubleshooting system and network problems.

Diagnosing and solving hardware or software faults.

Answer IT Helpdesk e-Tickets, phone calls and emails.

Diagnose and solving network issues, software & hardware issues within targets.

Escalate tickets to next level in right time and prioritize the tickets.

Providing support, including procedural documentation and relevant reports.

Following diagrams and written instructions to repair a fault or set up a system.

Supporting the roll-out or deploying new systems and applications.

Prioritizing and managing many open cases at one time.

Rapidly establishing a good working relationship with employees and clients.

 

Skills Required

 

Experience in providing IT support, ideally in a helpdesk environment

Technical knowledge of Microsoft Windows on both desktop and server and other Office tools such as Outlook, Excel, Browsers etc.

Knowledge in Linux & Windows scripting skills will be added advantage.

Knowledge in Networking concepts LAN, WAN, VoIP, VPN, Router, Switch & Firewall.

Knowledge in Virtual & Cloud Technologies such as VMware & AWS.

Excellent communication skills both written and verbal.

Able to work on own and under pressure.

 

Self-motivated

 

Good time management and priority handling.

Ability to diagnose and resolve IT issues with SLA targets.

Professional attitude and work along with IT team.

Role Specific Skills
  • Active Learning
  • Active Listening
  • Category Flexibility
  • Clerical
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Flexibility of Closure
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematics
  • Monitoring
  • Near Vision
  • Operation Monitoring
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Programming
  • Quality Control Analysis
  • Reading Comprehension
  • Selective Attention
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Telecommunications
  • Time Management
  • Troubleshooting
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - CE Smart Infrastructure Mngt

Bachelor of Technology (B.Tech) - CE Smart Infrastructure Management

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Education Qualifications & Experience Level

 

A Graduate or Diploma with IT/Computer/Network as primary subjects

Any level of Professional Certification in /Microsoft/Cisco/VMware added advantage.

Journey