Network Engineer L1

Job Overview

Qualifications:

Candidates should possess a BTech degree in Information Technology, Computer Science, or Electronics and Communication Engineering, or hold a postgraduate qualification such as MSc IT or MCA. Industry-recognized global certifications like CCNA or CCNP are highly preferred, as they demonstrate strong foundational and intermediate networking knowledge.

Key Responsibilities:

The role involves continuous monitoring of Network Management System (NMS) dashboards to track s, alarms, and overall network health. The engineer will perform basic network troubleshooting activities, including ping tests, traceroute analysis, interface status checks, and connectivity verification to identify and resolve initial issues.

Incident Management:

All identified incidents must be accurately logged and documented in approved ITSM tools, ensuring proper categorization and adherence to defined SLAs. Clear and timely updates are expected.

Escalation:

Complex or unresolved issues should be promptly escalated to L2/L3 support teams, with detailed technical findings to support faster resolution and minimal service disruption.Provide your feedback on BizChatAdd more technical responsibilitiesInclude soft skills requiredExplain escalation process in detailDrop your files here