Retention Process Executive (Outbound Calls)

Full-time

Sun Direct TV Private Limited

Posted By : Sun Direct TV Private Limited

Chennai, Tamil Nadu (5)

  • Customer Interaction:

    Engaging directly with customers to understand their needs, address concerns, and provide support. 

  • Communication:

    Managing communication channels with customers to ensure timely and effective responses to inquiries and feedback. 

  • Process Improvement:

    Identifying areas for improvement in retention processes and implementing changes to enhance customer experience. 

  • Data Management:

    Tracking customer data, analyzing retention rates, and identifying trends to inform retention strategies. 

  • Relationship Building:

    Building strong relationships with customers and internal stakeholders to foster loyalty and trust. 

  • Problem Solving:

    Quickly resolving customer issues and finding solutions to improve satisfaction and engagement. 

  • Process Documentation:

    Creating and updating process documentation to ensure clarity and consistency in retention efforts. 

  • Teamwork:

    Collaborating with other teams, including sales, marketing, and customer service, to achieve common retention goals. 

Good to have Skills
  • Customer Empathy
  • Customer Invoice Management & Payment Follow-up
  • Negotiation
  • Post-Sales Support & Customer Retention
  • Presentation Skills
Role Specific Skills
  • Active Listening
  • Customer and Personal Service
  • English Language
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Reading Comprehension
  • Sales and Marketing
  • Service Orientation
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition

Any Graduate

Shift:Day Shift: 9 am to 6 pm and 12 pm to 9 pm (6 days of working and one day rotational off)

Candidates that have taken TCS iON NPT - Customer Relationship Management will be preferred

Sun Direct is an Indian direct broadcast satellite service provider. Sun Direct was launched in December 2007 Direct TV Pvt Ltd. Sun Direct currently offers total 465 channels and services, along with many other active services. It is the first and No.1 service provider to launch HD Counterpart. Sun Direct is a joint venture between the Sun Group of India and the Astro Group of Malaysia. Sun Direct spread rapidly all over the country owing to lowest pricing of any DTH services in India. In December 2009, Sun Direct was launched in Mumbai, country's financial capital and announced its pan India launch. By 2009 it became the leading DTH provider with 3 million subscribers. This makes it the second largest DTH service provider of India. In April 2010 Sun Direct became the No.1 DTH service provider of India with 5.8 million subscribers and soon launched its HD service in India.

Journey