Technical Support Engineer

Job Overview

Location: Bangalore

Position Type: Full-Time

Experience : greater then 8 Months

ONLY WFO and no WFH Cab is also available - 45KM

Shift Timings: Rotational and Night shifts (Should be flexible in shift timings)

Interview Process : 2 round of interviews , 1st Communication round ( AI will take the round) and 2nd Technical Round

Mode of Interview : Virtual

Shift allowance : 500 for night shift and 250 normal shift

About the Role:

We are looking for a skilled Technical Support Engineer to assist our clients with all aspects of technical support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed.

Responsibilities:

• Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones .

• Diagnose and resolve software and hardware issues.

• Take calls from Global customers and initiate the right response to them, positively and professionally

• Willing to work rotational shift(including night shifts) Excellent written & spoken communication skills

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Strong understanding of computer systems, networks, and software applications.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong problem-solving skills and attention to detail.

• Knowledge of Networking is a plus.