CRM Executive

Job Overview

Job Summary

We are looking for motivated and tech-savvy candidates from a BCA/B.Tech In Computer Science with hands-on experience in CRM tools and sales-related software to join our growing tourism organization. The ideal candidate will support sales operations, manage customer relationships, and help drive business growth through efficient use of digital sales platforms.

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Key Responsibilities

• Manage and update customer data using CRM tools (Salesforce, Zoho, HubSpot, etc.)

• Support the sales team in lead generation, follow-ups, and client coordination

• Track sales activities, prepare reports, and maintain dashboards

• Handle inquiries from customers, travel agents, and partners professionally

• Assist in planning and executing sales campaigns and promotions

• Maintain accurate records of bookings, contracts, and client communications

• Coordinate with marketing and operations teams to ensure smooth service delivery

• Analyze customer data to identify trends and improve sales strategies

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Required Skills & Qualifications

• B.Tech degree (mandatory)

• 1–2 years of experience in a Tourism Organization / Travel Industry preferred

• Working knowledge of CRM tools and sales management software

• Good understanding of sales processes and customer lifecycle

• Strong communication and interpersonal skills

• Proficiency in MS Excel, PowerPoint, and basic data analysis

• Ability to work in a fast-paced, target-driven environment

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Preferred Skills

• Experience with booking engines, travel ERP, or tour management systems

• Knowledge of domestic & international travel products

• Exposure to digital marketing tools is an added advantage