Voice Process ExecutiveFull-time

Job Description:

We are looking for a Voice Process Executive to handle inbound and/or outbound calls, assist customers with their queries, and provide excellent customer service over the phone.

Key Responsibilities:

Handle inbound and outbound customer calls professionally

Understand customer issues and provide accurate solutions

Maintain a positive, helpful, and polite tone during calls

Resolve customer complaints and escalate when necessary

Update customer information in the system

Required Skills:

Good verbal communication skills in English

Active listening and problem-solving ability

Basic computer knowledge

Ability to work in a team

Patience and customer-focused attitude

Eligibility:

Minimum qualification: 12th pass / Graduate

Freshers are welcome (training will be provided)

Experience in voice process or customer service is a plus

Soft skills:

Communication, Teamwork, Problem-Solving, Adaptability, Time Management, Emotional Intelligence (EQ), and Leadership.

Work Details:

Shift: Night

Work Mode: Work from Office

Location: nandambakkam

Salary & Benefits:

Competitive salary

monthly Incentives

performance bonuses

Training and career growth opportunities