Role : Customer Service Representative (International Voice Process)

We are seeking a highly skilled and customer-focused Customer Service Representative to join our International Voice Process team. The ideal candidate will handle inbound/outbound customer calls, respond to inquiries, resolve issues, and provide exceptional customer experiences. The role requires excellent communication skills, cultural sensitivity, and ability to work in a fast-paced environment.

Key Responsibilities:
- Handle international customer calls (outbound)
- Provide product/service information
- Maintain accurate customer records
- Meet quality and productivity targets

Requirements:
- Excellent communication and interpersonal skills
- Fluency in English
- 1-2 years of customer service experience (international voice process preferred)
- High school diploma or equivalent
- Ability to work in a 24/7 environment (rotating shifts)

Mode : FULL TIME WORK FROM OFFICE

ANY CANDIDATE FROM INTERNATIONAL VOICE PROCESS PREFERRED

Action : 1. Dial (Initiate customer outreach calls)
2. Connect (Establish contact with customers)
3. Convert (Convert leads into sales)
4. Follow-up (Schedule follow-up calls)