Job Responsibilities 1. Learn on the job while providing support for cloud infrastructure, kubernetes, DevOps 2. Understand customer environments, cloud architecture, network and applications to ensure that the customer’s solution on cloud is running smoothly 3. Define, implement, tweak monitoring, logging and uptime - making sure we know issues before the customer does 4. Work in rotational shifts 24x7, perform monitoring and triage of the issues reported on cloud services and resolve issues based on standard operating procedure 5. Perform health checks based on documented procedures to prevent issues 6. Categorize and prioritize the issues reported and engage the resolver groups and managers as needed for the critical issues 7. Manage escalations and customer communication at 1st level 8. Identify the recurring incidents and record them as problems 9. Provide recommendations for automations for incident managements Accomplishment Set 1. Passionate, persuasive, articulate Cloud professional capable of quickly establishing interest and credibility 2. Good business judgment, a comfortable, open communication style, and a willingness and ability to work with customers and teams. 3. Strong service attitude and a commitment to quality 4. Highly organized and efficient 5. Confident working with other to inspire high-quality standard

Quaification : 

1. 0-1 years experience in Cloud Infrastructure and Operations domains and IT operational experience. 2. Good analytical, communication, problem solving, and learning skills. 3. Knowledge on programming against cloud platforms such as Google Cloud Platform and lean development methodologies. 4. Strong service attitude and a commitment to quality. 5. Willingness to work in shifts.