IT Support Engineer

Full-time

Samunnati Financial Intermediation Services Private Limited

Posted By : Samunnati Financial Intermediation Services Private Limited

Chennai, Tamil Nadu (2)

Job Objective:  To manage the day-to-day activities related to Microsoft Office 365 and IT Infra Assets

Role and Responsibilities

  • Office 365 user management
  • User administration and access management – Exchange, Sharepoint, Onedrive
  • Assigning / Removing licenses based on TMS and Service Requests
  • Troubleshooting O365 related access issues
  • Maintain and periodically review the email forward requests
  • Maintain and periodically review external sharing privileges
  • Periodically reconcile VPN users with Active Employees
  • Coordinating with Senior Manager to facilitate license requirements.
  • Monitor and prioritize the service requests to improve employee experience and meet defined SLAs
  • Investigate and confirming the issues identified by the L1/L2 resources for replacement of faulty hardware and software.
  • Participate in Endpoint security implementation and monitor on day-to-day basis
  • Monitor Firewall, Email Gateway Security, when needed
  • Co-ordinate with Firewall, ISP, Endpoint Security Support teams to resolve the issues

Qualifications and Education Requirements

  • Graduate from Computer Science

SKILLS

 

  • Good communication skill
  • Time management
  • Attention to details

Role Specific Skills
  • Active Learning
  • Active Listening
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Engineering and Technology
  • English Language
  • Finger Dexterity
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Public Safety and Security
  • Reading Comprehension
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Telecommunications
  • Writing
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Computer Engineering

Bachelor of Technology (B.Tech) - Computer Science & Engineering

  • 5 day working
  • insurance

Journey