Customer Services Representative Full-time

Safeway Multiple Services

Posted By : Safeway Multiple Services

Gurugram, Haryana (99)

Job Title: International Voice Customer Service Representative - Electric Vehicles (BIRD)

Company: VCosMos

Location: West Delhi/South Delhi/Gurgaon (Gurugram), India

Salary:

Freshers: 26,000 INR CTC
Experienced: Up to 29,000 INR CTC (24,000-25,000 INR in hand)

Benefits:

5-day work week
US Shifts
Transportation provided in odd hours
Travel allowance
One-time meal provided

Responsibilities:

1. Handle international voice calls pertaining to Electric Vehicles (BIRD).
2. Provide excellent customer service, addressing inquiries, issues, and complaints effectively.
3. Demonstrate expert knowledge of Electric Vehicle products and services.
4. Collaborate with internal teams to resolve customer issues ly.
5. Maintain accurate records of interactions and transactions in the CRM system.
6. Uphold company policies and procedures while delivering exceptional customer experiences.

Requirements:

1. Strong communication skills in English (both verbal and written).
2. Previous experience in customer service preferred but not required for freshers.
3. Ability to work in US Shifts.
4. Willingness to commute to West Delhi, South Delhi, or Gurgaon.
5. Passion for Electric Vehicles and sustainability is a plus.

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Skills
Role Specific Skills
Active Listening Clerical Computers and Electronics Critical Thinking Customer and Personal Service Deductive Reasoning+ Show More
 

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

1. Strong communication skills in English (both verbal and written).
2. Previous experience in customer service preferred but not required for freshers.
3. Ability to work in US Shifts.
4. Willingness to commute to West Delhi, South Delhi, or Gurgaon.
5. Passion for Electric Vehicles and sustainability is a plus.

Journey