Customer Service Full-time
STERLING HOLIDAY RESORTS LIMITED
Posted By : STERLING HOLIDAY RESORTS LIMITED
Chennai, Tamil Nadu (10)
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- Holiday Planning: Meeting customers for facilitating holiday bookings and eventually collecting AAC / ASF.
- Collection :Meeting customers through field visits and collection of overdue EMIs and ASF / AAC
- Retention: Meeting customers who have sent a cancelation request, resolve their issues and retain them.
- Relationship Building Calls & Attending Branch Walk ins
- Revenue Enhancement: Relationship building and increasing revenue by way of foreclosures and payment plan change.
- Generating Referrals: Post-holiday calls are made to obtain member feedback and generate referrals and leads.
Reports to be prepared:
- Daily ASF / AAC MIS & EMI collection MIS
- Weekly Customer Visits Tracker.
- A valid two wheeler driving license and two wheeler must.
Willing to go for customer visits & meetings.
Role Specific Skills
- Active Listening
- Clerical
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Persuasion
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speaking
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
Any Graduate