After Sales ExecutiveFull-time

Job Summary: We are seeking a dedicated and customer-focused After Sales Executive to join our dynamic team. The ideal candidate should be a graduate with 0 to 2 years of experience in a relevant field. You will be responsible for providing exceptional after-sales support to our customers, ensuring their satisfaction and loyalty. This role offers an excellent opportunity to build your career in a supportive and professional environment.

• Handle customer inquiries and resolve post-purchase issues efficiently and courteously
• Coordinate with internal departments to provide prompt and accurate solutions to customers
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure their issues are resolved and they are satisfied with our products and services
• Identify and escalate complex issues to the appropriate team members for resolution
• Provide feedback to the management team on recurring issues and customer concerns
• Assist in the development and implementation of customer service policies and procedures