IT Operations & Project Coordination ExecutiveFull-time

We are looking for a proactive IT Operations & Project Coordination professional to support IT Infrastructure operations, MIS reporting, and project coordination. This role involves close collaboration with technical teams, leadership, and external stakeholders to ensure smooth operations and timely project delivery.

Eligibility

Education: Graduate / Diploma

Certifications (Preferred): ITIL, PMP

Experience:

Minimum 1+ year in IT operations / coordination

Preferred exposure to IT services or infrastructure environments

Key Responsibilities

1. MIS & Reporting

• Create, maintain, and automate daily/weekly/monthly MIS reports for IT Infrastructure operations
• Develop dashboards for server health, application uptime, SLA adherence, ticket volumes, and resource utilization
• Prepare executive-level PowerPoint presentations for leadership reviews and governance meetings
• Analyze large datasets using Excel and Power BI to identify trends and insights

2. IT Operations Support

• Monitor Service Desk KPIs (SLA, MTTR, FTF, backlog)
• Coordinate with L1/L2/L3 teams for daily operational activities
• Track server patching, backups, incidents, changes, and compliance reports
• Maintain SOPs, process workflows, and runbooks

3. Project Coordination

• Support Project Managers in planning, scheduling, and tracking IT infrastructure projects
• Maintain project trackers and RAID logs (Risks, Actions, Issues, Dependencies)
• Coordinate customer meetings, MOM preparation, follow-ups, and timeline tracking
• Ensure timely delivery of project milestones and documentation

4. Communication & Stakeholder Management

• Coordinate with Network, Server, Cloud, Security, and Service Desk teams
• Act as a communication bridge between technical teams, management, and vendors
• Prepare and circulate MOMs, status updates, and summary reports

Desired Skills

• Excellent written and verbal communication
• Strong coordination and follow-up skills
• Good people and stakeholder management abilities
• Effective time management and multitasking

Value Add (Good to Have)

MBA qualification

PMP or equivalent certification

ITIL certification