Job Summary

    • Production Support: Monitor system s, resolve job failures, manage batch processes (EOD/BOD), and handle user requests for core banking or ERP systems.
    • Incident & Problem Management: Act as L1/L2/L3 support, logging, tracking, and escalating issues using tools like Jira or ServiceNow.
    • Technical Troubleshooting: Debug COBOL/400 programs, analyze system errors, and resolve issues using CL commands, DB2/400, and Query/400.
    • System Administration: Manage user profiles, access controls, message queues, and ensure reliable operation of the AS400 environment.
    • Change Management: Support deployments and coordinate fixes with development teams.
    • Documentation & Mentoring: Document root causes, preventive actions, and provide knowledge sharing.
    • Essential Skills & Qualifications
    • Technical: Strong AS400 OS, CL (Control Language), DB2/400, COBOL/400, RPG, Job Management, Backup & Recovery (BRMS).
    • Tools: Experience with ITSM tools (Jira, ServiceNow) and change management systems.
    • Methodologies: Familiarity with ITIL, Agile/Scrum.
    • Soft Skills: Analytical, self-motivated, strong communication, customer-focused, and ability to work in 24/7 shifts.
    • Location: Mahape, Navi Mumbai

Role Specific Skills

  • Active Learning
  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Coordination
  • Critical Thinking
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Monitoring
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Programming
  • Quality Control Analysis
  • Reading Comprehension
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Technology Design
  • Telecommunications
  • Time Management
  • Writing
  • Written Comprehension
  • Written Expression

    • Basic Qualifications

    • Bachelor of Technology (B.Tech) - Computer Science & Engineering
    • Bachelor of Technology (B.Tech) - Information Technology

    About Company

    • Softenger was incorporated in August 1999. We have a presence in India, Singapore, and Malaysia. We serve our clients by offering IT Infrastructure Management Services, Cybersecurity, Datacentre Management & Support as well as IT Process Automation.

    Journey

    • Application Date

      2025-12-24 00:00:00.0 - 2026-02-23 00:00:00.0

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