Trainer Full-time
SILARIS INFORMATIONS PRIVATE LIMITED
Posted By : SILARIS INFORMATIONS PRIVATE LIMITED
Pune, Maharashtra (3)
Roles & Responsibilities
- Identifying the training needs across levels & conducting Refresher Training for the employees to improve the productivity. Coordinate training schedule, set up, creation of training materials and follow-up
- Training new employees in areas including product knowledge, customer communications and internal systems
- Responsible for providing the product knowledge (Credit Card, Loans) to all new joiners.
- Delivering product training (including selling skills & objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
- Assist in delivery of on-going training programs
- Evaluate training and report on trainees
- Reviewing trainee's performances and preparing participants score sheets
- Arrange for follow-up training, or report back following training sessions
- Timely & constructive feedback and counseling of the trainees
- Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc.
- Conduct Calibration with team leaders when not in a batch
- Conduct Assessments to gauge the participants process knowledge
Role Specific Skills
- Active Learning
- Active Listening
- Administration and Management
- Category Flexibility
- Clerical
- Communications and Media
- Complex Problem Solving
- Computers and Electronics
- Coordination
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- Education and Training
- English Language
- Fluency of Ideas
- Inductive Reasoning
- Information Ordering
- Instructing
- Judgment and Decision Making
- Learning Strategies
- Management of Financial Resources
- Management of Personnel Resources
- Monitoring
- Near Vision
- Negotiation
- Oral Comprehension
- Oral Expression
- Originality
- Personnel and Human Resources
- Persuasion
- Problem Sensitivity
- Psychology
- Reading Comprehension
- Service Orientation
- Social Perceptiveness
- Speaking
- Speech Clarity
- Speech Recognition
- Systems Analysis
- Systems Evaluation
- Time Management
- Writing
- Written Comprehension
- Written Expression
Any Graduate
Desired Skills:
- Minimum 1 to 3 years of Work Experience in Process Trainer/Sales Trainer preferably from banking background
- Should have handled batch of at least 15 members.
- Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
- Corporate Training (Insurance Employee Benefits / Non-Employee Benefits product)
- Ability to calibrate employee performance to the Performance Targets through monitoring and
- Ability to communicate and resolve issues that affect Performance Criteria
- Ability to handle escalations from employees
- Ability to escalate issues to their supervisor or other internal departments
- Demonstrated language fluency in English & Hindi