Service Desk Analyst

Posted by:

SAVISTA Global Solutions Pvt. Ltd.

Location:

Chennai, Tamil Nadu (1)

0-2 Yrs

300,000 to 1,000,000 / Annually

Posted: days ago

Discover your Job match score & career fit today

Profile Match Insights

You’re getting closer to the right opportunities. Add missing details or skills to strengthen your profile match. Update Profile Now

Location

Every detail you share brings you closer to your dream role. Complete this section in your profile now!
Qualification

Every detail you share brings you closer to your dream role. Complete this section in your profile now!
Skills

Every detail you share brings you closer to your dream role. Complete this section in your profile now!
Work Experience

Every detail you share brings you closer to your dream role. Complete this section in your profile now!

Job Highlights

Role

Industry

Information Technology and Services

Job Type

Full-time

Openings

Applicants

Apply Before

Closing soon

Job Overview

Key Responsibilities

User Account & Access Management

Perform user onboarding and offboarding

Reset passwords, unlock accounts, and perform MFA resets

Provision and deprovision access for business applications as per SOPs

Manage users in Active Directory

Microsoft 365 & Application Support

Provide L1 support for Outlook, Teams, OneDrive, SharePoint Online

Troubleshoot login issues, sync errors, and MFA-related problems

Assist with basic client-side and browser configurations

Support users in VDI (Virtual Desktop Infrastructure) environments

Escalate unresolved issues to L2/L3 teams with proper documentation

Service Request & Incident Management

Log, categorize, prioritize, and update tickets using ITSM tools

Monitor SLAs and ensure timely resolution

Maintain accurate ticket notes and closure summaries

Hardware & Endpoint Support

Troubleshoot basic laptop, desktop, and peripheral issues

Coordinate hardware replacements and returns

Assist with mobile device setup for email, MFA, and app access

Customer Communication & Documentation

Provide clear and professional communication to end users

Share regular updates on ticket status and escalations

Maintain SOPs, workflows, and troubleshooting documentation

Follow IT security and audit compliance standards

Reporting & Collaboration

Assist with weekly/monthly operational reports

Support RCA activities with detailed incident documentation

Collaborate with L2/L3 teams and contribute to knowledge base articles

Key Skills

Must Have:

Service Desk / IT Support

Active Directory (User Management, Password Reset)

Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

ITSM Tools (ServiceNow / ManageEngine SDP / Freshworks)

Incident & Service Request Management

MFA & Access Provisioning

Windows OS Troubleshooting

Strong English Communication

Good to Have:

VDI Support

Networking Basics (DNS, DHCP, VPN, Wi‑Fi)

Knowledge Base Documentation

SLA & RCA Exposure

Key Skills

1/5 of your skills match for this job

Update Skills

Role-Specific

Qualification

Bachelor of Engineering (B.E) - Any Specialization

Benefits

Eligibility

Job posted by

Stay alert! Apply safely, avoid sharing money or sensitive details with anyone claiming to represent us. All job applications are free. Report any suspicious communication immediately