Customer Care Representative
Full-timeRently Software Development Pvt Ltd
Posted By : Rently Software Development Pvt Ltd
Coimbatore, Tamil Nadu (10)
Job Description : Providing excellent customer service to all Rently users. An ideal candidate should be comfortable with handling customer support requests through email, chat and voice support. Candidate should have excellent written and verbal communication skills. This position has an opportunity for growth in a US based company. What we offer: • Provide a fully empowered, engaging and innovative work environment • An accelerated career growth path along with a compensation that is best in the industry with all statutory benefits.
Role Specific Skills
- Active Listening
- Clerical
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- English Language
- Inductive Reasoning
- Information Ordering
- Near Vision
- Oral Comprehension
- Oral Expression
- Persuasion
- Problem Sensitivity
- Reading Comprehension
- Service Orientation
- Speaking
- Speech Clarity
- Speech Recognition
- Written Comprehension
- Written Expression
Any Graduate
Daily Tasks: • Taking care of support requests through voice mediums.
• Maintaining high quality standards on customer experience
• Making real-time decisions
• Escalating high level requests to proper internal channels.
• Rently being an ISO certified company focuses on maintaining security, any individual associated with Rently is expected to maintain the same.
Hours: • Operating in US hours •
Be ready to work on night shifts and during weekends based on the work schedule. Professional Commitment: Being a product-based company, we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So as a company we expect Candidates who are looking for a long-term association with the organization (at least a minimum of 0 - 3 years) need to apply.