Customer Care Executive Interns

Job Overview

Job Title: Customer Care Executive (Emergency Services)

Job Location:

● Hyderabad: B Block, 6th Floor, Plot 18, iLabs, Opposite InOrbit Mall, Madhapur, Hyderabad, Telangana, 500081

Job Type: Full-Time, Rotational Shifts, Rotational Week-Offs, 6 Days Working

About Us: We are a leading emergency service provider offering ambulances to hospitals and corporate clients. We ensure fast, efficient, and reliable service, responding to urgent medical needs in a timely manner.

Job Responsibilities:

● Handle inbound and outbound calls professionally to understand customer inquiries related to booking ambulances.

● Negotiate effectively with customers and ensure they choose our company for ambulance services.

● Provide clear information on ambulance availability, pricing, and service options.

● Achieve revenue targets by booking ambulances and closing sales over the phone.

● Manage customer relationships by providing excellent service and timely follow-ups.

● Handle customer queries, complaints, and concerns, ensuring resolution and satisfaction.

● Maintain accurate records of customer interactions and bookings in the system.

Required Skills & Qualifications:

● Excellent communication and negotiation skills.

● Ability to handle high-pressure situations and maintain professionalism.

● Target-driven with a focus on achieving sales and revenue goals.

● Prior experience in customer service, preferably in the healthcare or emergency services sector.

● Knowledge of call handling software and CRM tools is a plus.

● Strong problem-solving abilities and a customer-centric approach.

● Comfortable working in rotational shifts and week-offs.

Preferred Qualifications:

● Prior experience in the emergency services, healthcare, or corporate services industry is a plus.

● Basic knowledge of ambulance booking processes or healthcare services is an advantage.

Benefits:

● Competitive salary with performance-based incentives.

● Health and wellness benefits.

● Opportunity to work in a fast-paced, rewarding environment.

● Rotational shifts with ample opportunity for growth and advancement.