Associate Full-Time

ReSource Pro Operational Solutions Pvt Ltd

Posted By : ReSource Pro Operational Solutions Pvt Ltd

Bengaluru, Karnataka (100)

  • Processes routine insurance tasks and activities for clients with minimal supervision.  Responsible for meeting quality, quantity, and timeliness deadlines.
  • Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.
  • Interacts with co-workers and supervisors to meet client needs in a timely manner.  Works effectively as a member of the team.
  • Uses email to communicate with clients and responds ly to client requests. Composes emails that are clear, polite, and well-organized.
  • Reports problems ly to supervisor and takes initiative to find solutions.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs




  • Salary Range from INR 2.8 LPA – INR 3.2 LPA
  • Team budget for team outing/get together
  • Shift allowances up to INR 7700
  • Performance based incentives up to INR 3000
  • Overtime pay
  • Employee Referral Bonus
  • Medical insurance covered up to INR 5 Lakh
  • Accidental insurance covered up to INR 10 Lakh
  • Night Shift Growth Bonus


Interview Process:

Round 1: Criteria Corp – Day 1 (30 minutes)

(Universal Cognitive Aptitude Test and Employee Personality Test)


Round 2: Procedure Writing Assessment – Day 1 (4.5 hours)

(Create a Procedure document as per the training provided)


Round 3: Quality First Assessment – 6 days

(Basic document validation and correct entry of information without making any errors)

      Offer Letter


Shift Timings:

  • Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM.
  • Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM.
  • Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM.

The office duration within the shift would be 9 hours (including 1 hour of break).

Role Specific Skills
  • Active Learning
  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematics
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Sales and Marketing
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate


What You’ll Bring:

  • Communicates effectively
  • Assists in training others effectively
  • Builds good team relationship
  • Demonstrates functional excellence
  • Customer centric
  • Ability to independently operate a variety of client systems and performs a range of insurance processing tasks.
  • Ability to manage the Proof of Concept (POC) period effectively to on board new clients.
  • Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.
  • Ability to analyze documents and follow complex rules.
  • Ability to stay focused for an extended period of time.
  • Ability to use own initiative for problem solving
  • Customer centric and end-customer focused.