Associate Full-Time

ReSource Pro Operational Solutions Pvt Ltd

Posted By : ReSource Pro Operational Solutions Pvt Ltd

Bengaluru, Karnataka (100)

  • Processes routine insurance tasks and activities for clients with minimal supervision.  Responsible for meeting quality, quantity, and timeliness deadlines.
  • Operates client system and processes routine insurance tasks and activities for clients with minimal supervision. Follows established procedures and meets quality, quantity, and timeliness standards and information security requirements.
  • Interacts with co-workers and supervisors to meet client needs in a timely manner.  Works effectively as a member of the team.
  • Uses email to communicate with clients and responds ly to client requests. Composes emails that are clear, polite, and well-organized.
  • Reports problems ly to supervisor and takes initiative to find solutions.

The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs

 

Benefits

Monetary:

  • Salary Range from INR 2.8 LPA – INR 3.2 LPA
  • Team budget for team outing/get together
  • Shift allowances up to INR 7700
  • Performance based incentives up to INR 3000
  • Overtime pay
  • Employee Referral Bonus
  • Medical insurance covered up to INR 5 Lakh
  • Accidental insurance covered up to INR 10 Lakh
  • Night Shift Growth Bonus

 

Interview Process:

Round 1: Criteria Corp – Day 1 (30 minutes)

(Universal Cognitive Aptitude Test and Employee Personality Test)

          

Round 2: Procedure Writing Assessment – Day 1 (4.5 hours)

(Create a Procedure document as per the training provided)

          

Round 3: Quality First Assessment – 6 days

(Basic document validation and correct entry of information without making any errors)

      Offer Letter

 

Shift Timings:

  • Real Time Shift: The Real Time Shift operates from 5:30PM to 7:30AM.
  • Regular Time Shift: The Regular Time Shift operates from 7:00AM to 5:30PM.
  • Mid Shift: The Mid Shift operates from 12:00PM to 10:00PM.

The office duration within the shift would be 9 hours (including 1 hour of break).

Role Specific Skills
  • Active Learning
  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematics
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Reading Comprehension
  • Sales and Marketing
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

 

What You’ll Bring:

  • Communicates effectively
  • Assists in training others effectively
  • Builds good team relationship
  • Demonstrates functional excellence
  • Customer centric
  • Ability to independently operate a variety of client systems and performs a range of insurance processing tasks.
  • Ability to manage the Proof of Concept (POC) period effectively to on board new clients.
  • Interact with client via email or phone regularly to provide status updates, troubleshoot issues, learn new workflows and systems, and promote additional services.
  • Ability to analyze documents and follow complex rules.
  • Ability to stay focused for an extended period of time.
  • Ability to use own initiative for problem solving
  • Customer centric and end-customer focused.

Journey