IT Support L2 Network Engineer

Job Overview

Position Overview

TheIT Support L2 / Network Engineer provides advanced technical support for users,

resolves complex incidents, and assists in maintaining and optimizing network and

systems infrastructure. This role acts as an escalation point for Level 1 support and

works closely with senior engineers to ensure high network availability, security, and

performance.

Key Responsibilities

Technical Support

● ProvideL2technical support for hardware, software, and network issues

escalated from the service desk.

● Troubleshootcomplex incidents involving connectivity, authentication, system

performance, and application errors.

● Manageandresolveticketswithin agreed SLAs, ensuring clear documentation

and communication.

● Supportremoteandon-siteusers, including VIP/critical users.

NetworkEngineering

● Configure,monitor, and troubleshoot network devices such as routers, switches,

f

irewalls, and access points.

● ImplementandsupportVLANs,VPNs(IPSec/SSL), routing protocols (OSPF,

BGPbasic), STP, and QoS.

● Supportfirewall rules, NAT, and security configurations under the guidance of

senior engineers.

● Assistin network upgrades, expansions, and infrastructure improvement

projects.

● Monitornetworkavailability using tools such asSolarWinds, PRTG, Zabbix, or

similar.

SystemsAdministration

● SupportWindowsServerand Linux environments, including Active Directory,

DNS, DHCP, and Group Policy.

● ManageOffice365,ExchangeOnline, Intune, and endpoint security solutions.

● Assistwith servermaintenance, patching, backup systems, and virtualization

(VMware/Hyper-V).

Required Skills & Qualification

Required Skills & Qualifications

● 2–5yearsof experiencein IT Support orNetwork Engineering.

● Strongknowledgeof TCP/IP, routing/switching, VLANs, VPNs, wireless

technologies.

● Experiencewith Cisco, HP,Mikrotik, Fortinet, or similar network equipment.

● Proficiency in WindowsServer, ActiveDirectory, Office 365, and endpoint

management.

● Understanding of firewalls, network security concepts, and monitoring tools.

● Ability to troubleshoot independently and work well under pressure.

● Excellentcommunication, documentation, and customer service skills.