Sales Associate Digital ExpertsFull-time

JOB OBJECTIVE : THE PRIMARY FUNCTION AND PURPOSE OF THE ROLE

• Perform the role of the product specialist for the respective categories to facilitate consultative selling.
  To ensure high levels of customer satisfaction; To ensure that revenue targets for the sub-category
• To enhance conversion ratios and average transaction value per customer;

KEY RESPONSIBILITY AREAS / DEVELOPMENTAL EXPERIENCES :

• ALL ACTIVITIES PERFORMED TO FULFILL STAKEHOLDER EXPECTATIONS AND WHICH ENCOMPASS THE SPAN OF RESPONSIBILITIES MANAGED. 
• IMPORTANT CHALLENGES TO GO THROUGH IN THIS ROLE AND WHICH ARE CRUCIAL TO BUILDING FUNCTIONAL CAPABILITIES. 
• Ready for Customer -Customer Interaction - Build Rapport, Understand customer's need Options
  Service the customer - Offering solutions, upselling, cross selling, attachment - Accessories & RCP, Billing - Billing process, MOPs
• After Sales: Home delivery, Installation, repairs, DOA, DAP ,Returns process &Self learning - certification
• Section Ready for Customer - Behind scene, PI, SEL, Promos, Cleanliness, Displaying the products as per plano, Stock Check