Technical Support Engineer-Tamil Full-time
Quess Corp Limited
Posted By : Quess Corp Limited
Bengaluru, Karnataka (15)
· Good command over English (Spoken/Written) & Hindi (Spoken)
· Basic computer hardware knowledge
The tasks of these Engineers could include one or more of the following:
- Must possess the zeal to demonstrate Customer First culture in every interaction
- Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
- Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
- Active demonstration of Self-Time and Task Management.
- High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
- Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
- Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required
- A+ , N+, MCSA, MCSE Technical certifications would be added advantage
Role Specific Skills
- Active Listening
- Category Flexibility
- Complex Problem Solving
- Computers and Electronics
- Critical Thinking
- Customer and Personal Service
- Deductive Reasoning
- Design
- Engineering and Technology
- English Language
- Flexibility of Closure
- Fluency of Ideas
- Inductive Reasoning
- Information Ordering
- Judgment and Decision Making
- Mathematical Reasoning
- Mathematics
- Near Vision
- Operations Analysis
- Oral Comprehension
- Oral Expression
- Originality
- Problem Sensitivity
- Programming
- Reading Comprehension
- Selective Attention
- Speaking
- Speech Clarity
- Speech Recognition
- Systems Analysis
- Systems Evaluation
- Written Comprehension
- Written Expression
Bachelor of Engineering (B.E) - Computer Science & Engineering
Bachelor of Science (B.Sc) - Computer Science
Bachelor of Technology (B.Tech) - Computer Science & Engineering
Master of Science (M.Sc) - Computer Science