Good command over English (Spoken/Written) & Hindi (Spoken)

·Basic computer hardware knowledge

The tasks of these Engineers could include one or more of the following:

• Must possess the zeal to demonstrate Customer First culture in every interaction
• Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
• Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
• Active demonstration of Self-Time and Task Management.
• High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
• Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
• Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required
• A+ , N+, MCSA, MCSE Technical certifications  would be  added advantage