Technical Support Engineer - Hindi Full-time

Quess Corp Limited

Posted By : Quess Corp Limited

Bengaluru, Karnataka (10)

  Good command over English (Spoken/Written) & Hindi (Spoken)

· Basic computer hardware knowledge

The tasks of these Engineers could include one or more of the following:

  • Must possess the zeal to demonstrate Customer First culture in every interaction
  • Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
  • Active demonstration of Self-Time and Task Management.
  • High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
  • Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
  • Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required
  • A+ , N+, MCSA, MCSE Technical certifications  would be  added advantage

Role Specific Skills
  • Active Listening
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematical Reasoning
  • Mathematics
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Problem Sensitivity
  • Reading Comprehension
  • Selective Attention
  • Social Perceptiveness
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Telecommunications
  • Written Comprehension
  • Written Expression

Bachelor of Engineering (B.E) - Computer Science & Engineering

Bachelor of Science (B.Sc) - Computer Science

Bachelor of Technology (B.Tech) - Computer Science & Engineering

Master of Science (M.Sc) - Computer Science

Journey