Technical Support Engineer - English Full-time

Quess Corp Limited

Posted By : Quess Corp Limited

Bengaluru, Karnataka (20)

Good command over English (Spoken/Written) & Hindi (Spoken)

· Basic computer hardware knowledge

The tasks of these Engineers could include one or more of the following:

  • Must possess the zeal to demonstrate Customer First culture in every interaction
  • Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
  • Active demonstration of Self-Time and Task Management.
  • High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
  • Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
  • Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required
  • A+ , N+, MCSA, MCSE Technical certifications  would be  added advantage

Role Specific Skills
  • Active Learning
  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematics
  • Monitoring
  • Near Vision
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Physics
  • Problem Sensitivity
  • Reading Comprehension
  • Science
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

Journey