Roles and Responsibilities:

This includes, but is not limited to: 

• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
• Identify patterns emerging in the audits and contribute to process/program improvements
• Provide timely response to stakeholders on related tasks as per SOP and SLA
• Systematically escalate problems to the relevant owners/ teams according to pre-determined process
• Maintain records of day to day work by updating trackers or workflow tools
• Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
• Understand performance metrics for driving business goals
• Work in a collaborative environment and contribute to the growth of the respective team/program
• Develop a global perspective and understand the nuances of various geographies that Amazon operates in

Basic Qualifications

• Bachelor’s degree
• Good communication skills - both verbal and written
• Demonstrated ability to work in a team
• Sound problem solving ability and analytical skills
• Proven ability to work productively and efficiently in an independent setting
• Excellent attention to detail and work with the highest level of accuracy

Preferred Qualifications

• Working Knowledge of MS Office products such as Word and Excel
• Excellent communication and data presentation skills
• Fluent written and spoken English

Work location: Virtual

Rate cards:

• Shift allowances will be provided

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement)

Weekly Off: Rotational two - consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)