Associate Client Engagement & Protection

Location: Perungudi, Chennai

Salary : Upto 5.5LPA

Education -> Graduate Degree

 

Responsibilities:

Direct Responsibilities:

• Maintain referential data listed in CRDS, Atlas II, Sign plus and other downstream systems, with respect to the operational procedures and service agreements.
• Follow standard procedure and ensure accurate information is setup for the client.
• Carry out verification of requests processed to ensure optimum quality.
• Train new staff on procedure and best practices
• Participating to each UAT period before the implementation of each new release in production and propose enhancement of data management.

Contributing Responsibilities:

• Provide a production and a quality of service towards multiple Business lines/functions and in turn to External customers.
• Active participation in regular review of operational procedural changes /requirements during processing function / staff meetings.
• Active participation in Projects / System Changes / UAT / new system implementation when required.
• Contribute to develop & propose ideas for a better partnership with Business and On-shore 5 Prepare MIS/KPI reports as and when required or requested by stakeholders.