BPO Quality Analyst Full-time

QDEGREES SERVICES PRIVATE LIMITED

Posted By : QDEGREES SERVICES PRIVATE LIMITED

Bengaluru, Karnataka (15)

Role Summary    - Conducting calls & transaction based audits to gauze the process adherence/compliance and customer experience - Conducting analytics based on the overall interaction data dump and audit sample. - Preparing audit summary along with the findings summary with respect to different aspect of customer experience & compliance

Responsibilities     - The Quality analyst will be responsible for end to end process audit by evaluating customer queries and its resolution to identify process gaps. - The QA is required to analyze reasons for customer calling The call center and suggest actions to reduce such calls. - Areas The Quality analyst’s study include why The customer called The call center, call handling by The agent, ness of revert, product knowledge, as well as whether representatives stick to standard scripts.

Experience   - 6 months - 2 years (BPO/KPO).

Skill Needed   -  English, Kannada, Telugu, Marathi.
 

Role Specific Skills
  • Active Listening
  • Category Flexibility
  • Chemistry
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Deductive Reasoning
  • English Language
  • Far Vision
  • Flexibility of Closure
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematics
  • Monitoring
  • Near Vision
  • Operation Monitoring
  • Oral Comprehension
  • Oral Expression
  • Perceptual Speed
  • Problem Sensitivity
  • Production and Processing
  • Quality Control Analysis
  • Reading Comprehension
  • Speaking
  • Writing
  • Written Comprehension
  • Written Expression

Any Graduate

Any Postgraduate

Journey