Support EngineersFull-time

Key Responsibilities

Level- 2 Support (Skilled): Support Engineers

Please share resumes for L2 Engineers for NPCIL Mumbai project ass to the details below:

• Support Engineers shall have Diploma (engineering) / Graduate from Government recognized institute with minimum 2 years’ experience. The experience should be in handling similar maintenance jobs.
• The number of Support Engineer shall be Minimum 01 person for each 250 assets covered in AMC and/or Warranty or part thereof. At the start of work order consider total No. of assets appx 2000.
• Similarly, in case of any large scale breakdown or work is delayed due to any reason, the contractor shall provide extra manpower to restore normalcy at no additional cost to NPCIL.
• User Support: Provide first/second-level technical support for hardware (PCs, printers, peripherals) and software (OS, apps) issues, remotely and in-person.
• Installation & Configuration: Set up, install, configure, and upgrade new hardware and software for users and workstations.
• Troubleshooting: Diagnose and resolve technical problems, including connectivity, system errors, and performance issues.
• System Maintenance: Perform routine maintenance, security updates, and monitor network reliability.
• Asset Management: Maintain inventory of IT assets (hardware, software licenses) and manage procurement/retirement.
• User Training: Educate staff on new software, IT policies, and best practices.
• Documentation: Log issues, document procedures, and contribute to knowledge bases.