Laptop EngineerFull-time

Job description :

Key Responsibilities:

Laptop Diagnosis & Repair:

Diagnose hardware and software issues with laptops (HP, Dell, Lenovo, Acer, Apple, Asus, etc.).

Repair or replace faulty laptop parts, including screens, motherboards, batteries, keyboards, etc.

Perform OS installations, software updates, and system recovery.

Technical Support:

Provide on-site and remote support to customers, ensuring timely resolution of service requests.

Communicate effectively with customers about technical issues and repair processes.

Preventive Maintenance:

Conduct regular maintenance checks on laptops, ensuring optimal performance and longevity.

Perform cleaning, software updates, and hardware diagnostics as part of regular servicing.

Documentation & Reporting:

Maintain detailed service records for each laptop, including issues faced, parts replaced, and repairs completed.

Report any inventory needs or spare part requirements to the inventory manager.

Customer Satisfaction:

Ensure a high level of customer satisfaction by providing professional and efficient service.

Follow up with customers to ensure that the issue has been resolved to their satisfaction.

Skills Required:

Technical Knowledge:

Strong knowledge of laptop hardware, operating systems (Windows, macOS, Linux), and software.

Hands-on experience with common laptop brands and components.

Problem-Solving:

Ability to troubleshoot hardware, software, and networking issues.

Time Management:

Ability to prioritize and manage multiple repair requests efficiently.

Communication Skills:

Good verbal and written communication skills for customer interaction.

Attention to Detail:

Ability to provide accurate diagnoses and repairs with high attention to detail.

Eligibility:

Education: Diploma or degree in Electronics, Computer Science, or related field (preferred).

Experience: Minimum of 1 year of experience in laptop servicing and repair.