Desktop Support EngineerFull-time

Position:* Desktop Support Engineer

Location:* Bhuj

*Experience:* 1–2 years (or as per requirement)

Key Responsibilities

* Provide day-to-day technical support for desktops, laptops, printers, and other peripherals.

* Install, configure, and troubleshoot Windows OS, MS Office, and authorized software applications.

* Handle user issues related to email, network connectivity, VPN, and system performance.

* Manage and resolve incidents through ticketing tools within defined SLAs.

* Perform system upgrades, patch installations, and routine maintenance.

* Set up new machines – imaging, configurations, user account setup, data transfer.

* Troubleshoot hardware issues (HDD, RAM, motherboard, display, etc.).

* Provide basic support for LAN, switches, Wi-Fi, IP phones, and network printers.

* Coordinate with L2/L3 teams and vendors for issue escalation.

* Maintain asset inventory and update logs for all IT equipment.

* Ensure compliance with IT policies and security standards.