DESKTOP SUPPORT ENGINEERFull-time

Position:* Desktop Support Engineer

Location:* Bangalore

Experience:* 1–2 years (or as per requirement)

Key Responsibilities

• Provide day-to-day technical support for desktops, laptops, printers, and other peripherals.

• Install, configure, and troubleshoot Windows OS, MS Office, and authorized software applications.

• Handle user issues related to email, network connectivity, VPN, and system performance.

• Manage and resolve incidents through ticketing tools within defined SLAs.

• Perform system upgrades, patch installations, and routine maintenance.

• Set up new machines – imaging, configurations, user account setup, data transfer.

• Provide basic support for LAN, switches, Wi-Fi, IP phones, and network printers.

• Coordinate with L2/L3 teams and vendors for issue escalation.

• Maintain asset inventory and update logs for all IT equipment.

• Ensure compliance with IT policies and security standards.

• User Support: Provide first/second-level technical support for hardware (PCs, printers, peripherals) and software (OS, apps) issues, remotely and in-person.

• Troubleshooting: Diagnose and resolve technical problems, including connectivity, system errors, and performance issues. Hardware issues (HDD, RAM, motherboard, display, etc.).

• System Maintenance: Perform routine maintenance, security updates, and monitor network reliability.

• Asset Management: Maintain inventory of IT assets (hardware, software licenses) and manage procurement/retirement.

• User Training: Educate staff on new software, IT policies, and best practices.

• Documentation: Log issues, document procedures, and contribute to knowledge bases.