Service Desk CoordinatorFull-time

Roles and Responsibilities
 

• Coordinate field service activities, Support & guide Service Personnel on site doing installation, maintenance & service
• Create and assign service tickets to appropriate technicians or teams for resolution
• Monitor and respond to IT support tickets in a timely manner
• Provide excellent customer service and ensure a positive user experience
• Adhere to established service level agreements and response times for service requests
• Vendor management for Service support
• Vlookup, Pivot experience is required
• Candidate should have excellent interpersonal skills.
  Coordinating with vendors for spare parts repairs.
   

Desired Candidate Profile

Basic Coordination skills , good communication and team management skills.

Strong on verbal and written communication with MS Excel.

Whatsapp on 9765778210(No calls)

Role: Incident Management

Industry Type: IT Services & Consulting

Department: IT & Information Security

Employment Type: Full Time, Permanent

Role Category: IT Infrastructure Services