Job Summary

  • Job description

    Location : Lower parel


     

    • Create and assign service tickets to appropriate technicians or teams for resolution
    • Monitor and respond to IT support tickets in a timely manner
    • Provide excellent customer service and ensure a positive user experience
    • Team Management
    • Adhere to established service level agreements and response times for service requests
    • Vendor management for Service support
    • Asset Inventory / Vendor Coordination
    • Verbal / Written coordination with internal teams
    • Periodic MIS reports preparation
    • Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise )
    • Report prepared in excel with pivot table and chart wise data


     

    Interested can mail their Cv to albina.shere@pentgaon.co.in or WhatsApp on 9765778210

    Hardware - Other

    IT Services & Consulting

    Engineering - Hardware & Networks

    Full Time, Permanent

    Hardware

Role Specific Skills

  • Active Learning
  • Active Listening
  • Category Flexibility
  • Complex Problem Solving
  • Computers and Electronics
  • Critical Thinking
  • Deductive Reasoning
  • Design
  • Engineering and Technology
  • English Language
  • Fluency of Ideas
  • Inductive Reasoning
  • Information Ordering
  • Judgment and Decision Making
  • Mathematics
  • Monitoring
  • Near Vision
  • Operations Analysis
  • Oral Comprehension
  • Oral Expression
  • Originality
  • Physics
  • Problem Sensitivity
  • Reading Comprehension
  • Science
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Systems Analysis
  • Systems Evaluation
  • Writing
  • Written Comprehension
  • Written Expression

    • Basic Qualifications

    • Any Graduate

    Journey

    • Application Date

      2025-11-13 00:00:00.0 - 2026-02-11 00:00:00.0

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