Customer Success Executive - Endorsements Full-time

PLUM BENEFITS Pvt. Ltd.

Posted By : PLUM BENEFITS Pvt. Ltd.

Bengaluru, Karnataka (4)

About Plum

 

Plum is a modern employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.

 

Plum is on a mission to insure 10mn lives by 2025. Backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund, we help companies care better for their employees by providing:

- Comprehensive health benefits

- A fully-digital platform experience for HR teams & admins

- Superior support & claims experience.

 

About the role

 

Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for customer success champions who can help us deliver the best ever experience to our users.

 

We’re looking for outstanding Customer Success Associates who have consistently delivered high customer satisfaction, and thrive in taking full ownership of delivering delight to our customers. You should understand the importance of customer success and takes pride in going over and beyond to help the customers. You should put your customer first and should be passionate about helping people. You should have an ability to think on the feet to come up with creative solutions for customer issues.

 

We don’t pretend that it’ll be easy - joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plum growing month over month at the pace of the fastest growing SaaS companies in history.

Roles and Responsibilities :

    • Work closely with HR’s of corporate customers and Insurers in getting the new members enrolled to Insurance policy
    • Review endorsement request from corporates and get the same processed with Insurers.
    • Work on complex and confidential customer data to ensure employees are covered for Insurance with correct premium and correct time frame
    • Communicate with HR POC’s on status of employees Insurance and provide clarify on the premium usage.
    • Regular written communications to customers and Insurance partners
    • Work with internal stakeholders on the endorsement requests.

Experience and Qualifications :

    • At least 0 - 3 year of work experience.
    • Good at oral and written communications.
    • Should be good at data analytics and should have intermediate knowledge in excel.
    • Should be a team player and worked towards the interests of colleagues, and further the customer cause.
    • Been a part of the solution. And have rarely sprayed problem statements.
    • You should have proven examples of owning tasks that have been beyond your call of duty.

Role Specific Skills
  • Active Listening
  • Clerical
  • Computers and Electronics
  • Critical Thinking
  • Customer and Personal Service
  • Deductive Reasoning
  • English Language
  • Inductive Reasoning
  • Information Ordering
  • Near Vision
  • Oral Comprehension
  • Oral Expression
  • Persuasion
  • Problem Sensitivity
  • Reading Comprehension
  • Service Orientation
  • Speaking
  • Speech Clarity
  • Speech Recognition
  • Written Comprehension
  • Written Expression

Any Graduate

Any Graduate

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