Job Title :  Collection Manager

Qualification : Any Degree
Experience Required- (5-7 Years)

Location : Kerala Kochin

Salary : 41000 - 58000

Roles and Responsibilities :
 Responsible for achieving the collections target for the assigned area while ensuring that
SOPs and legal norms are followed as per process and organizational policies.
Major Deliverables:
 Handle collections for the assigned area and achieve collection targets on various
parameters like resolutions, Norm and roll backs
 Ensure that the NPAs are kept within assigned budget and active efforts are made to
minimise the same
 Increase the fee income by effectively collecting on the penal and bouncing charges
 Track and control the delinquency of the area (Bucket DPD wise) and focus on non-
starters
 Ensure customer satisfaction by ensuring quick resolution of customer issues within
specified TAT
 Build robust relationships with vendors to ensure timely collections are made
 Monitor defaulting customers by ensuring regular follow with critical/complex customers
to identify reasons for defaulting
 Ensure that all the agencies in the location perform as per defined SLA
 Ensure that Vendor has provideds adequate Feet on Street availability area-wise /bucket-
wise/ segment-wise
 obtain daily updates from all collection executives on delinquent portfolio and share the
same with supervisor.

Contact : 9845135287 / 9353576001